W New York - Union Square

I have been going to W hotels for years. They always deliver. This time, I must say the look and feel was not what I have come to know of W hotels, but that is due to COVID and not to the hotel. Also, I made a mistake, I booked the hotel for one day before I was due to arrive with my wife. In other words we were a now show for our first night. While they originally charged me for that no show, their manager completely understood I made a mistake and they fully refunded me. Honestly they did not have to, but they did. I will come back.

The staff were so welcoming and friendly. They were incredibly helpful and kind. I was delayed checking out the room and they were so accommodating about it. I'll definitely be back!

The location is convenient for a city trip, the rooms are clean, big and quiet. The staff is helpful, de doorman are very friendly and they had a kind woord everyday. We had a room with a view on Union Square.

the location was ideally for us... size of room was good...

Everything went well. Spacious room, clean, staff was very friendly.